Menu

Phishing and Fraud Policy

At JusFood, protecting the privacy and security of our customers, restaurant partners, and delivery personnel is of utmost importance. This policy outlines the measures taken to prevent phishing and fraud, how we handle incidents, and the steps users should take to stay protected.

1. Purpose

This policy aims to:

  • Educate users about phishing, fraud, and other security risks.
  • Outline JusFood’s practices for identifying and mitigating fraudulent activities.
  • Provide guidelines for reporting suspicious activities.

2. What is Phishing?

Phishing refers to fraudulent attempts by malicious actors to obtain sensitive information such as login credentials, payment details, or personal data by posing as a trustworthy entity. These attempts often occur through fake emails, SMS, phone calls, or malicious websites.

3. Examples of Fraudulent Activities

Fraudulent activities that JusFood actively monitors and protects against include:

  • Fake Emails or SMS: Messages appearing to be from JusFood, requesting login details or payment information.
  • Unauthorized Transactions: Payments made without the user’s consent or knowledge.
  • Impersonation: Fraudsters pretending to be JusFood representatives, delivery agents, or customer service executives.
  • Fake Offers and Discounts: Promises of large discounts or rewards requiring users to share sensitive information or pay in advance.
  • Payment Redirection: Fraudulent links redirecting users to fake payment gateways.

4. How JusFood Protects You

JusFood has implemented robust security measures to prevent phishing and fraud:

  • Secure Communication: Official communication is sent only from verified email addresses (e.g., support@jusfood.in) or phone numbers.
  • Encrypted Transactions: All payments made through the JusFood app are encrypted and processed through secure payment gateways.
  • Two-Factor Authentication (2FA): Enhanced login security ensures that user accounts are protected.
  • Regular Monitoring: We continuously monitor suspicious activities on our platform.
  • Awareness Campaigns: Educating users about potential scams and fraud prevention practices.

5. What You Should Know

5.1 Recognizing Phishing Attempts

Be cautious of:

  • Emails, SMS, or calls claiming to be from JusFood, asking for personal or financial details.
  • Links that redirect you to websites resembling JusFood but with suspicious URLs.
  • Requests for OTPs, passwords, or payment confirmations from unofficial sources.

5.2 JusFood Will Never:

  • Ask for your account password, OTP, or PIN.
  • Request you to transfer money to personal accounts of agents or delivery personnel.
  • Communicate from unverified email IDs or phone numbers.

6. Steps to Stay Safe

Always access JusFood services through the official website or app.

  • Verify the source of communication before sharing any information.
  • Regularly update your JusFood account password and enable 2FA.
  • Avoid clicking on suspicious links or downloading attachments from unknown sources.
  • Report suspicious emails, messages, or calls to JusFood immediately.

7. Reporting Phishing or Fraud

If you suspect phishing or fraud, report it to us at the earliest:

  • Email: phishing@jusfood.in
  • Customer Care: +91-XXXXXXXXXX
  • Help Section: Use the "Report Fraud" option in the JusFood app.

Include the following details in your report:

  • Screenshots or copies of suspicious emails, SMS, or links.
  • Details of the fraudulent activity, including the date, time, and nature of the incident.
  • Contact information for follow-up (if needed).

8. JusFood’s Actions Against Phishing and Fraud

Upon receiving a report, JusFood will investigate the claim and take necessary action, including:

  • Blocking fraudulent accounts or links.
  • Assisting law enforcement authorities, if required.
  • Customers affected by fraud may be eligible for support, such as temporary account locks or resets to prevent further damage.

9. Legal and Compliance Measures

JusFood complies with all applicable cybersecurity and data protection laws. Fraudulent activities involving JusFood’s name will be dealt with under the provisions of the Indian IT Act, 2000, and other relevant laws.

10. Changes to the Policy

This policy may be updated periodically to adapt to new risks or legal requirements. Customers are encouraged to review this policy regularly.

11. Contact Us

For any questions or concerns about this policy, contact:

  • Email: support@jusfood.in
  • Customer Care: +91-XXXXXXXXXX